Jilivoe's Privacy Policy – Your Data, Our Responsibility

Jilivoe's Privacy Policy ("Policy") applies to our website, mobile app, and all associated services. By using the Jilivoe platform, you consent to the collection and use of your information as described in this Privacy Policy.

We believe that safeguarding members' personal data is the most fundamental responsibility of any trusted betting platform. Jilivoe uses internationally recognized security technology to protect the data of over 500,000 registered members.

This policy has been developed in compliance with applicable laws of Bangladesh and international data protection standards. It should be read alongside our Terms and Conditions.

Jilivoe collects two types of data — information you provide directly, and information collected automatically while you use the platform.

Information You Provide Directly:

Automatically Collected Information:

• Device Information: Device type, operating system, browser version.
• Log Data: Login time, IP address, session duration.
• Usage Data: Pages visited, games played, betting patterns.
• Cookie Information: Data used to personalize your experience on the platform.

Jilivoe uses your information only for specific, legitimate purposes. We never collect or use more data than necessary.

• Account Management: Account registration, login security, and KYC verification.
• Service Delivery: Betting, payment processing, and transaction history storage.
• Customer Support: Resolving your issues and handling complaints.
• Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
• Service Improvement: Analyzing platform performance and developing new features.
• Legal Obligations: Meeting regulatory requirements and maintaining legal records.
• Personalized Experience: Showing promotions and recommendations tailored to your preferences.

Jilivoe shares your personal information with third parties only in the following limited circumstances:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive the information necessary to process transactions. They are bound by their own privacy policies.
• KYC Partner: Trusted third-party services are used for identity verification. They only receive the information necessary to complete the verification process.
• Legal Authorities: We are legally required to share data when mandated by a court order or a legitimate request from a regulatory authority.
• Fraud Prevention: Limited information may be shared with industry partners for fraud prevention purposes.

Jilivoe uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect login and security features.

Jilivoe does not retain your data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration your account is active and for the legally required period after closure.
• Transaction Records: A minimum of 5 years, in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Support Records: Up to 2 years after a matter is resolved.
• Log Data: From 90 days up to 1 year.

Once the retention period expires, data is securely deleted or anonymised.

As a Jilivoe member, you have the following rights over your own information:

To exercise any of these rights, email us at support@jilivoe.ws or reach out via live chat. We will respond to your request within 30 days.

Jilivoe's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we become aware that a minor is using our platform, their account will be immediately closed and all collected data will be deleted.

Jilivoe uses industry-standard technology and practices to protect your data:

• SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for account sign-in.
• Firewall: Advanced firewall systems to prevent unauthorised access.
• Regular Security Audits: Periodic security testing conducted by third-party specialists.
• Data Backup: Regular encrypted backups are stored on secure servers.
• Staff Training: Only authorized staff can access your data, and only within a defined scope.

Please note that no method of transmission over the internet is 100% secure. Keep your password confidential and report any suspicious activity to us immediately.

Jilivoe may update this Privacy Policy from time to time. Depending on the nature of the changes, we will:

• For minor updates, we will only change the effective date at the top of this page.
• Registered members will be notified via email or SMS of any major changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

We recommend checking this page from time to time to stay up to date.

For any privacy-related questions, requests, or concerns, please contact our Data Protection team:

• Email: support@jilivoe.ws (use subject line "Privacy Request")
• Live Chat: Click the chat button on the website.
• Response Time: Initial response within 48 hours, full resolution within 30 days.